IT Service Management from Hell based on Not ITIL v3
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A Guide to Service Management
by The IT Service Management Forum (itSMF)
Publisher: Van Haren Publishing (March 2007)
Suggested Price: $17.00
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This publication takes an irreverent look at the history of ITIL, and how (not) to achieve an upgrade. Illustrated with original cartoons it is an upgrade to the 2003 edition of 'IT Service Management From Hell: A Guide to Worst Practices'.
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